01 Sep 202231 Oct 2022
Satisfaction Survey of Cross-Border Inspection, Quarantine, and Immigration (CIQ) Service Units on PLBN PerformanceSurvei Kepuasan Unit Pelaksana Pelayanan Lintas Batas (CIQ) terhadap Kinerja PLBN
This assignment measures public satisfaction with services at National Border Posts (PLBN). The findings provide evidence on service quality and users' perceptions to support service improvements. The scope includes secondary research, survey questionnaires and forms, interviews with selected respondents at each site, data processing and analysis, discussions with the technical team responsible for cross-border management, […]